Maktab

System Status

Real-time and historical data on system performance

02 Jul 2026, 05:45 UTC
Major System Outage
Components
10 services
Customer Portal
Client-facing portal for ticket submission and tracking.
Operational
Admin Panel
Staff-facing helpdesk administration interface.
Operational
Email Notifications
Outbound email delivery for ticket updates and alerts.
Degraded
REST API
Public API endpoints used by integrations and mobile apps.
Operational
Live Chat / Inbox
Real-time chat widget and omnichannel inbox.
Operational
Database (Primary)
Core MySQL database backing all application data.
Operational
Search (Meilisearch)
Full-text search across tickets, KB, and canned responses.
Major Outage
Background Jobs / Queue
Async job processing: AI, emails, webhooks, reports.
Operational
AI Features
AI-powered ticket summarization, drafting, and triage.
Operational
WhatsApp Integration
Inbound/outbound WhatsApp Business messaging.
Operational
Active Incidents (2)
Search service outage — Meilisearch unreachable
Investigating

We are currently investigating an issue with our search service. Full-text search for tickets, knowledge base, and canned responses is unavailable. Ticket creation and management are not affected. Engineers have been paged.

Posted 1 month ago — 25 May 2026, 04:20 UTC
Email delivery delays to external providers
Identified

We have identified increased latency for outbound email delivery to Gmail, Outlook, and Yahoo domains. Some notifications may be delayed by 15–30 minutes. Our SMTP provider is investigating an issue with their routing infrastructure.

Posted 1 month ago — 25 May 2026, 02:20 UTC
[RESOLVED] API rate limiter false positives
Resolved 23 May 2026, 07:20 UTC
Resolved
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GET https://maktab.dev.sudoconsultants.com/status/widget // Returns: {"status":"operational","incidents":0}